To equip learners with tools and frameworks to assess the financial and operational stability of supported living providers.
Acquire Knowledge, Empower Self.
Our comprehensive learning will equip learners to understand supported living deeply and navigate the associated property investment landscape effectively while avoiding common pitfalls.
Due Diligence on Supported Living Providers
Module 04: Risk Assessment & Partner Evaluation
Objective
Topics Covered
Red flags and green flags when assessing providers
Financial checks: Companies House, accounts review, funding sources
CQC (Care Quality Commission) ratings and reports
Provider track record: property management, safeguarding, occupancy
Contracts with local authorities and care funding structures
Interviewing and vetting providers
01
Red Flags and Green Flags When Assessing Providers
Warning signs and positive indicators for provider evaluation
Red Flags
- Poor or declining CQC ratings and unresolved compliance issues
- Financial instability or unclear funding sources
- History of safeguarding breaches or poor safeguarding practices
- High tenant turnover or low occupancy rates
- Lack of transparency in management or care delivery
- Poor communication during vetting
- No clear contracts or SLAs with local authorities
- Inadequate staff training or high staff turnover
- Negative feedback from tenants, families, or commissioners
Green Flags
- Consistently good/outstanding CQC ratings with strong reports
- Transparent financial records and secure, diverse funding
- Strong safeguarding record and tenant wellbeing focus
- Stable occupancy rates and positive tenant outcomes
- Clear contracts and SLAs with commissioners
- Collaboration with OTs and tailored tenant support
- Open, transparent communication with stakeholders
- Strong staff training, retention, and development policies
02
Financial Checks: Companies House, Accounts Review, Funding Sources
Comprehensive financial assessment framework
Companies House
Verify registration details, director changes, compliance filings
Accounts Review
Check audited statements for profitability, cash flow, and debt
Funding Sources
Identify contract income, grants, Housing Benefit, donations
Financial Ratios
Analyze multi-year trends for sustainability
03
CQC (Care Quality Commission) Ratings and Reports
Quality assessment framework for care providers
04
Provider Track Record: Property Management, Safeguarding, Occupancy
Comprehensive operational assessment
Property Management
Maintenance, adaptations, and compliance history
Safeguarding
Investigations, staff training, reporting systems
Occupancy
High/stable rates suggest good reputation and tenancy management
Feedback & Satisfaction
Check tenant satisfaction, complaints, and local authority feedback
05
Contracts with Local Authorities and Care Funding Structures
Funding and partnership verification
Confirm formal contracts/framework agreements with authorities
Understand funding: block contracts, spot contracts, Housing Benefit
Contracts should outline standards, reporting, dispute resolution
Check renewal terms and adaptability for tenant needs
Review partnership or joint commissioning arrangements
06
Interviewing and Vetting Providers
Structured evaluation process
01
Structured Interviews
Use structured interviews on care, safeguarding, and management
02
Evidence Review
Request case studies, tenant outcomes, and CQC ratings
03
Reference Checks
Verify references from authorities, funders, and tenants
04
Cultural Assessment
Assess cultural fit, communication style, and collaboration
05
Scenario Testing
Include scenario-based questions to test decision-making
06
Final Verification
Complete legal and financial vetting before awarding contracts
Key Outcomes
Perform due diligence and risk assessments before entering a lease agreement
Select reliable, compliant, and experienced supported living partners