Manage My Data
Your Privacy Rights & Data Control
Your data privacy is important to us. This page explains what personal data we collect, how we use it, and your rights to control your information. We are committed to protecting your privacy in accordance with UK GDPR and the Data Protection Act 2018.
1. What Data We Collect About You
When you use SupportedLivingProperty.co.uk, register for our services, or contact us, we may collect the following types of personal data:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, title, company name | Account management, communication |
| Contact Data | Email address, telephone number, postal address | Service delivery, updates, support |
| Property Data | Property addresses, ownership details, specifications | Matching properties with care providers |
| Financial Data | Payment information, bank details (for landlords) | Processing payments and fees |
| Professional Data | Company registration, CQC registration (care providers) | Verification and compliance checks |
| Technical Data | IP address, browser type, device information, cookies | Website functionality, security, analytics |
| Usage Data | Pages viewed, features used, search queries | Service improvement, user experience |
| Marketing Data | Marketing preferences, communication consents | Sending relevant updates and offers |
We do NOT collect: Special category data (race, ethnicity, religious beliefs, health data) or criminal conviction data unless legally required for specific regulatory checks.
2. How We Use Your Personal Data
We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
Contractual Necessity
Processing your registration, matching landlords with care providers, arranging viewings, facilitating lease negotiations, processing payments, and providing customer support.
Legitimate Interests
Improving our platform, market research, fraud prevention, security, business administration, and service-related communications.
Legal Compliance
Anti-money laundering checks, tax reporting, regulatory compliance (CQC, Companies House), and legal requests.
Consent
Marketing communications, cookies, and sharing with third parties. You have the right to withdraw consent at any time.
3. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of incomplete or inaccurate data.
Right to Erasure
Request deletion of your personal data.
Right to Restrict Processing
Suspend processing of your personal data.
Right to Data Portability
Transfer your data to you or a third party.
Right to Object
Object to processing based on legitimate interests.
Right to Withdraw Consent
Withdraw consent at any time.
Right to Lodge a Complaint
Complain to the ICO if rights are violated.
Important: These rights are not absolute and may be subject to certain conditions or exemptions. We will respond to all valid requests within one month.
5. How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Duration of account + 6 years | Contract performance, legal compliance |
| Financial Records | 6 years from transaction date | Tax and accounting requirements |
| Lease Agreements | 12 years from lease expiry | Legal limitation period for contracts |
| Marketing Consents | Until consent withdrawn + 3 years | Demonstrating compliance |
| Unsuccessful Applicants | 12 months | Potential future opportunities |
| CCTV/Security Footage | 30 days (unless incident recorded) | Security and legal requirements |
| Website Analytics | 26 months | Service improvement and trend analysis |
Contact Our Data Protection Team
Address
32 Bickley Avenue
Sutton Coldfield, England
B74 4DZ
Phone
+44 3333 401050
Response Time
5 business days for enquiries
1 month for DSAR requests
Information Commissioner's Office (ICO)
You have the right to lodge a complaint with the UK's supervisory authority for data protection:
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF